Talent Management: More Than Just Recruiting and Retention

May 2, 2024

When discussing overall business strategies, how deeply does your organization consider the people and skills necessary for success? Do conversations revolve only around headcounts and external hires, or do they also include employee retention? Is the aim merely to maintain staff in their current roles, or are there opportunities for movement and promotion within the organization? Even this subset of questions barely scratches the surface of what you could be asking when developing your talent strategy. Using a holistic approach to align talent to organizational objectives is essential for your organization’s success.

Identify the Skills to Meet Critical Organizational Objectives and Define Success Metrics

If your organization is hoping to launch a new service or product, you’ll need to identify the skills needed to make those new offerings successful. Notice that we noted skills and not people. Identifying specific skills opens up various options to bridge any skills gaps, as we'll explore below. It's equally vital to define success metrics that align with these skills. For instance, if your initiative involves community engagement, your metrics should reflect community activities rather than sales figures. If there’s a mismatch between skills and metrics, refocus on your overarching organizational objectives to realign them.

Furthermore, ensure that your organizational objectives correspond with your organizational values. Implementing objectives that contradict your values can severely impact your organizational culture. While some cultures thrive on speed and constantly creating new projects, others might prioritize consensus. Although no culture is inherently superior, employees will notice if actions don't align with stated values, especially if a shift in organizational culture is on the horizon. Preparing for discussions about why these changes are necessary is crucial.

Match People to the Skills

After identifying the necessary skills, the next step is to connect people with these skills to your objectives. This doesn't mean you should only consider hiring externally. Look internally for employees who already possess or could develop these skills through training, whether internal or external. Consider engaging retired employees as consultants, investing in new systems to free up skilled staff, or simplifying processes to better utilize existing talents. Alternatively, hiring or contracting skilled individuals externally is also an option.

Train Managers and Leaders to Provide Feedback

Training your managers and leaders on how to provide effective feedback is vital for success. They need to be able to strike a balance. If they’re too soft when a correction is needed, the feedback will be overlooked. If they’re too harsh or micromanage, employee motivation and productivity could drop. Additionally, celebrating wins is important, but it should feel genuine rather than feeling like participation trophies. A balanced approach to feedback helps teams excel by providing the right level of challenge and support, fostering engagement through real-time recognition and constructive realignment.

It is also important to note that with real-time feedback for both recognition and realignment, employees will be more engaged in their work. They will see that their managers and leaders are genuinely interested in their contributions and are committed to helping them develop their skills and confidence, which ultimately leads to higher retention rates.

Assess & Iterate

Even though managers should be providing feedback along the way so that goals can be met, it is still necessary to have an overarching assessment of goal progression and if current actions will lead to success. Take this time to identify any unexpected barriers or windfalls and check if the skills, metrics, and objectives are still aligned. This is also when organizations should maintain the items that have worked well and iterate on items that need improvement.

In addition to assessing the goals, managers need to be assessing their employees. Managers should work closely with employees to understand if there are barriers that need to be removed and if there are opportunities for training that could enhance performance. If there are performance issues, managers need to take the time to uncover the source of the issue. Sometimes they’re fixable and other times tough decisions about an employee’s future with the team might be necessary.

Additional Considerations

Your talent strategy should also include succession planning. Determine if you’ll need to replace roles due to retirements or resignations and identify who could step in. If certain roles are no longer necessary, plan how to phase out these duties while retaining any beneficial aspects such as institutional knowledge, operating procedures, or ideas for future use.

Moreover, consider tailoring total rewards to meet the unique needs of your staff. Not all organizations can compete with top market salaries, but creative compensation, such as pet insurance for dog owners, travel rewards for high performers, or flexible work schedules, can add significant value.

Final Thoughts

Talent strategy encompasses far more than hiring and retention. It's about reinforcing or reshaping organizational culture, uniting employees around common goals, and enhancing operations through ongoing development. A robust talent strategy is not just beneficial; it's a competitive advantage.

Winsami Solutions & Consulting is here to help with your organization's talent strategy. Our mission is to support organizations in adapting their People & Culture practices to meet the needs of an evolving workforce.

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Return to Office Mandates Don’t Build Culture – These Do!

December 30, 2024

Over the past year, many organizations have implemented "Return to Office" (RTO) mandates, often with the goal of improving culture or productivity. However, preliminary research suggests that not only do these mandates often fail to achieve their intended outcomes, but they can also increase turnover, lower morale, reduce productivity, and make recruitment more difficult. Many employees struggle to see the value of these mandates, and organizations frequently fall short in explaining their importance. As a strong advocate for maintaining hybrid and fully remote work—particularly for distributed teams—I believe there are strategies organizations can use to enhance the RTO experience. Here are some recommendations: 1. Be Intentional and Transparent Organizations should clearly articulate why they are adopting an RTO model. If the goal is to build culture, specify the type of culture being pursued and establish programs, policies, expectations, and metrics to track progress. Senior leaders must lead by example, modeling the behaviors they expect from employees. For instance, if the objective is to foster collaboration, leaders should actively engage in collaborative efforts. If, on the other hand, the rationale for RTO is to better monitor employee work, be upfront about it. The quickest way to erode trust is by being disingenuous. Don’t claim the goal is cultural growth if the real aim is oversight. While employees may not necessarily agree with the reasoning, they will respect the honesty. 2. Build Community Humans are inherently social beings, and a sense of community and belonging is essential. If employees return to the office only to sit in front of a computer doing tasks they could easily complete from home, resentment and disengagement are likely. Organizational leaders should proactively create opportunities for community building. For example: Organize team lunches. End the workday early occasionally for team-building activities, like trivia or games. Encourage employees to propose ideas for connection, increasing engagement and inclusivity (this works well for remote teams too). 3. Be Flexible A significant advantage of hybrid and remote work is the ability for employees to balance personal and professional obligations more effectively. Organizations should consider offering flexible schedules to ease the transition to in-office work. While not the same as fully remote or hybrid roles, flexibility helps employees adjust to these new routines. 4. Offer Lifestyle Benefits This strategy may require more resources but can significantly ease the transition. Employees returning to a five-day in-office schedule may face challenges in managing care for loved ones, such as children, aging parents, or pets. This additional stress can hinder their ability to focus. Organizations could: Partner with nearby childcare or eldercare facilities. Establish collaborations with healthcare providers, gyms, or restaurants close to the office. Making services accessible near the workplace can reduce stress and resistance to RTO policies. 5. Be Human and Listen Regardless of the reason for the RTO mandate, it’s critical to listen to employees' concerns. What are their challenges? What could ease their transition? Even if the organization cannot resolve every issue, taking time to listen shows care and builds trust. Final Thoughts While transitioning back to the office can be challenging, implementing one or more of these strategies can ease the process. Organizations should also consider tracking employee sentiment and productivity before and after enforcing RTO policies. This data could provide valuable insights, potentially leading to a reconsideration of hybrid or remote work models if warranted. By prioritizing transparency, community, flexibility, and empathy, organizations can create a workplace culture that fosters collaboration and engagement—whether in the office, at home, or somewhere in between.

The Critical Question Organizations Should Be Asking About AI Productivity Gains

December 13, 2024

The other day, I was excited to sit down and watch some of HackingHR’s replay on their AI in HR conference. It was the first time in a couple of months that I could really dive back into HR topics. While I haven’t watched all the content, the messaging in the sessions left me concerned and reflecting on AI in the workplace. My perspective is limited to the USA since I haven’t worked elsewhere (okay, I did a short internship at a Japanese elementary school in 2004, but that’s not really relevant). However, my concerns might resonate with a broader, global context. The sessions I watched focused on upskilling and reskilling workers, making them more productive, and impacting the employee lifecycle. However, none of the content I’ve seen so far addressed a critical question: Who receives the benefits of increased worker productivity? According to the U.S. Bureau of Labor Statistics , real hourly compensation has not kept pace with labor productivity gains. As labor becomes more productive, those gains have been redistributed to organizations or their leadership rather than to employees. I’m not trying to be political, but in the interest of fairness, if employees are contributing increased productivity, shouldn’t they receive rewards or incentives reflecting their added value to the organization? I strongly believe that HR and People Operations leaders who are serious about the future of work must have deep, and likely, uncomfortable conversations with their leadership teams about how the benefits of increased productivity from AI should be distributed. I also encourage leaders to avoid viewing productivity gains solely as a way to reduce headcount and create leaner teams. As we look toward the future of work, we should prioritize improving employees’ quality of life. In my ideal scenario, incorporating AI into operations would include one or more of the following approaches: Increased wages for employees – With productivity and profits rising (whether from revenue growth or cost reductions), employees should be rewarded for their enhanced productivity. Demonstrate your organization’s commitment to its workforce by sharing these gains. I believe increases in base pay, rather than one-time bonus payments, should be the standard in these circumstances. Reduced work hours – If employees are more productive, they may not need to work 40-50 hours a week. A four-day work week or reduced weekly hours could be considered. Importantly, reduced hours should not result in reduced pay. If employees are maintaining or exceeding previous productivity levels, they should not be penalized for their efficiency. Increased community building – As AI boosts worker productivity, leaders should model behaviors that enhance human connection and community building to improve employee inclusion, deepen trust, and emphasize the human experience of collaboration. This doesn’t necessarily mean mandating return-to-office policies; as an online gamer, I’ve witnessed incredible community building in MMORPG guilds in entirely virtual settings. Instead, focus on approaches that strengthen personal relationships, whether in-person or online. How we choose to distribute the gains from AI-assisted productivity will profoundly shape the future of work and society as a whole. We can either maintain the status quo—where productivity gains are not shared with workers and communities—or embrace this opportunity to improve employees’ and communities’ lives. I hope you’ll join me in advocating for the latter as we lay the foundation for the future of work. -- Winsami Solutions & Consulting is here to help with your organization's People Operations strategy. Our mission is to support organizations in adapting their People & Culture practices to meet the needs of an evolving workforce.

Highlighted Talent Part 2: People with Disabilities

July 2, 2024

Before we dive in, I want to acknowledge that language in the disability community is evolving. Some prefer person-first language (e.g., "person with a disability"), while others favor identity-first language (e.g., "disabled person"). My goal here is to highlight this community’s underrepresentation in the workforce. If any corrections are needed to better address the community, please email me at gary@winsamiconsults.com, and I will make the necessary adjustments. The COVID-19 pandemic, despite its tragedies, drastically changed how a large portion of the workforce operated—remotely. In April 2022, LinkedIn noted that remote job postings peaked at just over 20%. Although that number has since settled closer to 10%, remote work still has a significant impact on the workforce, especially for the disability community, whose overall employment reached about 21% in 2022, the highest since the Bureau of Labor Statistics (BLS) began tracking this figure in 2008. According to the BLS, “people with a disability accounted for 13% of the population in 2023.” Of this 13%, about 25% (nearly 11 million people) were part of the labor force (working or unemployed). However, their overall unemployment rate of 7.2% is just over double that of their non-disabled peers at 3.5%. This gap is truly unfortunate. Furthermore, disabled people had higher levels of self-employment than their non-disabled peers. The BLS data does not indicate whether this is a matter of choice or market imposition. What it does suggest is that traditional employment is less accessible for those with disabilities than for their non-disabled peers. While I firmly believe that we work to live and not live to work, jobs generally provide social connections and a collective sense of purpose. Moreover, work, especially living-wage work, helps us meet our life obligations and passions. People with disabilities should be able to share in these experiences. Why Hire a Person with a Disability? For me, the top reason is perspective. Let me be vulnerable for a moment: in the past, I was not always a dependable ally to people with disabilities. Though unintentional, the impact was still there. My true awakening came when my husband/partner was diagnosed with amyotrophic lateral sclerosis (ALS), also known as Lou Gehrig’s Disease. He is a dedicated educator who has spent his professional career teaching physics with a focus on improving the student experience ensuring accessibility for his students, providing flexibility for assignment due dates, and trying new ways to engage students in learning, which made hearing his stories about the obstacles he encountered at his place of employment frustrating. The real kicker for me was when he tried to use public transit, and the commute took up 4 hours of his day. This shouldn’t be how the world works. While he had some allyship at his workplace, the implementation of changes was slow. My feelings on the matter are best described by Miranda Priestley’s sarcastic comment in The Devil Wears Prada, “By all means move at a glacial pace. You know how that thrills me.” My personal anecdote aside, disabled people have a unique experience of navigating a world that is designed by non-disabled people, often unintentionally, to their detriment. Their perspective of the world may bring attention to overlooked safety concerns, product/service design issues, or insights to service delivery and communication in your organization. Strictly from a lived experience perspective they can help you re-evaluate how you’ve always done specific work and make it more accessible. Furthermore, people with disabilities also bring with them diverse educational backgrounds, expertise, and cultural backgrounds which are incredibly useful for organizations. Another aspect of perspective is how it changes for other employees. There may be uncomfortable conversations as people navigate new ways of doing work duties or in adjusting their language, but these are learning opportunities. This empathy not only leads to a more understanding organization but also uncovers behaviors, policies, practices, and design choices that disproportionately impact specific demographics and need correction. However, it's important not to tokenize employees with disabilities or engage in inspirational porn . Hiring people with disabilities can also transform your brand. It opens your talent pipeline to an underutilized and underappreciated pool of talent, showing your commitment to diversity and equal opportunities, thus improving your brand image. Additionally, your organization might become eligible for tax credits and incentives. However, inclusion should stem from a genuine desire to uplift these workers, not from superficial PR stunts. Authentic inclusion demonstrates the full value your organization brings to the community. Doesn’t It Cost a Lot to Meet Accommodations? In the United States, according to the ADA, “a reasonable accommodation is a modification or adjustment to a job, the work environment, or the way things are usually done during the hiring process. These modifications enable individuals with disabilities to have equal opportunities not only to get a job but to perform their job tasks successfully. The ADA requires reasonable accommodations in three aspects of employment: 1) ensuring equal opportunity in the application process; 2) enabling a qualified individual with a disability to perform the essential functions of a job; and 3) allowing an employee with a disability to enjoy equal benefits and privileges of employment.” In terms of cost, accommodations aren’t necessarily expensive. Some are as simple as policy changes, adjusting work schedules, or providing software. Accommodations can also lead to rethinking how work is done, presenting them as investments rather than costs. You may find that changing the office environment improves employee performance, health, and office culture. Getting Started Due to the wide variety of organizations that support people with disabilities, it can be difficult to choose one to begin with. Your organization might start by consulting with a disability-focused consultant to help reimagine your workspaces and provide recommendations. You might also consider working with the Association of People Supporting Employment First (APSE) , which aims to support people with disabilities in obtaining employment. See Part 1 of this series on International Students . References: https://galtfoundation.org/2023/02/14/8-reasons-hiring-people-with-disabilities-benefits-business/ https://www.bls.gov/news.release/disabl.nr0.htm https://www.americanprogress.org/article/removing-obstacles-for-disabled-workers-would-strengthen-the-u-s-labor-market/ https://www.shrm.org/topics-tools/news/inclusion-equity-diversity/employment-rate-rising-people-disabilities https://nationalpartnership.org/disabled-employment-record-high-but-disparities-remain/ https://www.usnews.com/news/economy/articles/2024-01-25/remote-work-has-radically-changed-the-economy-and-its-here-to-stay https://apse.org/ https://www.apa.org/monitor/2021/11/feature-cultivating-empathy https://www.accenture.com/content/dam/accenture/final/a-com-migration/pdf/pdf-89/accenture-disability-inclusion-research-report.pdf https://en.wikipedia.org/wiki/Inspiration_porn -- Winsami Solutions & Consulting is here to help with your organization's talent strategy. Our mission is to support organizations in adapting their People & Culture practices to meet the needs of an evolving workforce.